Modifying or Cancelling Orders

Introduction
Learn the process for changing or canceling your order after submission and the limitations based on order status.

Can I modify or cancel my order after placing it?
Orders can be modified or canceled only before shipping starts. To request changes:

1. Contact customer service immediately via email, phone, or live chat.
2. Provide your order number and specify what changes are required (e.g., address update, product swap, or cancellation).
3. Our team will confirm if editing or stopping your order is still possible and guide you.

Important facts:

• Once your order has shipped and a tracking number is generated, it cannot be changed or canceled.
• If you miss the window, you may need to wait for delivery and then initiate a return.

It’s best to review your order carefully before placing it to avoid unnecessary delays or complications.